Digital Collaboration Engineer

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         2+ years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization

·         Commercial certifications - CCNP Collaboration / Voice, Security

·         Familiarity with military voice/video and data systems

·         Experience deploying communication and collaboration software (such as voice call processing, video conferencing systems, team messaging applications, and document sharing platforms)

·         Experience in deploying and setup Session Border Controllers across WAN

·         Experience in Voice/VTC call control, management and registration systems

·         Very good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards

·         Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes

·         Experience with virtualization technologies

·         Experience with integrating communications systems with Active Directory and PKI technologies

DUTIES/ROLE:

·         Follows standard approaches and established design patterns to create new designs for Voice/VTC systems or system components

·         Responsible for the delivery of 3rd level technical support for Voice/VTC Services in NATO deployable systems

·         Performs fault diagnosis using Voice/VTC Management Systems

·         Supervises and carries out routine maintenance of Voice/VTC infrastructure, management appliances and other NATO Voice equipment

·         Maintain and update call routing settings and dialplan

·         Completes any changes to the system documentation

·         Completes backups and restores of Voice core devices; Call Managers, Management Appliances, Session Border Controllers across a wide area network

·         Supervises the work undertaken by the level 1 and level 2 Voice Technicians

·         Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required